Shipping policy

Thank you for shopping with ReFocus+! We’re excited to get your order to you as quickly and safely as possible.

📦 Order Processing

  • All orders are processed within 1–3 business days (Monday through Friday, excluding holidays).

  • Orders placed after 12 PM CST will begin processing the next business day.

  • Once your order ships, you’ll receive an email confirmation with tracking information.

Please note: Processing times may be slightly longer during product launches, holidays, or high-volume periods — but we always work hard to ship as fast as possible.

🚀 Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and selected shipping method.

Typical delivery estimates (after processing):

  • Standard Shipping (US): 3–7 business days

  • Expedited Shipping (US): 2–3 business days

  • Free Shipping: Available on select promotions or order minimums announced on our site

We currently ship to all contiguous United States. (We’re working on expanding to Alaska, Hawaii, and international locations soon!)

📦 Tracking Your Order

Once your order ships, you’ll receive an email with your tracking number and a link to track your package in real time.
If your tracking shows “delivered” but you haven’t received it, please check with your local post office or neighbors first before reaching out.

⚠️ Lost, Stolen, or Damaged Packages

ReFocus+ is not responsible for lost or stolen packages once they are marked as “delivered” by the carrier.
If your package arrives damaged, please contact us within 7 days of delivery at support@refocusplus.com with photos, and we’ll do our best to help.

✏️ Address Changes & Order Issues

Please double-check your shipping address before completing your order.
If you need to correct an address, contact us immediately at support@refocusplus.com — once an order has shipped, we cannot make changes or issue refunds for misaddressed packages.

🌍 Future Shipping Expansion

We’re growing fast and plan to add international shipping soon! Sign up for our email list to be notified when ReFocus+ becomes available in your region.

💬 Questions?

We’re here to help.
Email us anytime at support@refocusplus.com for help with your order, shipping updates, or tracking questions.